Winnow44 Privacy Policy — User Data Protection
Your privacy is a priority at winnow44. This document explains in detail how we collect, use, store, and protect your personal data as a user of our platform in Malaysia.
Effective: 1 January 2026. Subject to periodic updates.
1. Information We Collect
When you register and use the winnow44 platform, we collect several categories of information necessary to deliver a secure, seamless, and relevant experience. The types of information we collect are as follows:
Personal Account Information
During registration, you are required to provide your full name, email address, phone number, and date of birth. This information is used to verify your identity, deliver customer support, and confirm that you meet the minimum age requirement to use the platform. We may also request a copy of your identification document when needed for verification purposes.
Payment Information in MYR
To facilitate deposits and withdrawals in MYR, we collect payment details such as your bank account number, bank name, and account holder name. We do not store credit or debit card numbers directly — all payment processing is handled through approved, secure payment providers.
Device, Browser & Usage Information
We automatically collect technical information when you access winnow44, including your IP address, device type, operating system, browser type, screen resolution, and access time. This data helps us identify technical issues, prevent fraudulent activity, and ensure the platform runs smoothly across all devices.
2. How We Use Your Information
Platform Operations
The data we collect is used to manage your account, process MYR deposits and withdrawals, verify your identity, administer promotions and VIP programmes, and deliver effective customer support. Without this information, we are unable to provide the services you need in a safe and reliable manner.
Security & Fraud Prevention
Winnow44 uses usage data and device information to detect unusual activity, prevent unauthorised access, and protect user accounts from security threats. This includes monitoring login patterns and analysing transactions to verify their legitimacy.
Service Improvement
Aggregated, anonymised usage data is used to analyse usage patterns, identify areas for improvement, and develop new features better suited to the needs of Malaysian users.
Communications & Promotions
With your consent, we may use your email address or phone number to send information about promotions, VIP offers, and platform updates. You can opt out of marketing communications at any time through your account settings.
4. Data Storage, Security & Sharing
Data Storage & Security
All personal data collected by winnow44 is stored on servers protected with SSL encryption and strict technical security measures. Access to user data is granted only to staff who require it to carry out their duties, and all such personnel are bound by strict confidentiality obligations.
We retain your personal data for as long as your account remains active or as needed to provide our services. Once an account is closed, we keep only the minimum data required to meet our legal obligations before it is securely deleted.
Third-Party Sharing
Winnow44 does not sell, rent, or trade users' personal data to any third party for marketing purposes. We only share information in the following limited circumstances:
- Payment service providers required to process MYR transactions.
- Technical service providers who assist in operating the platform under strict confidentiality agreements.
- Malaysian authorities where required by law or court order.
All third parties we work with are bound by their own privacy policies and are not permitted to use winnow44 user data for any other purpose.
5. User Rights & How to Contact Us
As a winnow44 user in Malaysia, you have specific rights regarding your personal data. winnow44 is committed to respecting and facilitating the exercise of these rights.
Right to Access, Correction & Deletion
- Right to Access: You have the right to request a copy of the personal data we hold about you. This request can be submitted via our support email.
- Right to Rectification: If you find that any information we hold about you is inaccurate or out of date, you have the right to request a correction by updating your account profile or contacting our support team.
- Right to Deletion: You may request the deletion of your personal data when it is no longer needed for the purpose it was collected, subject to any legal obligations that may require us to retain certain records.
- Right to Withdraw Consent: For marketing communications, you may withdraw your consent at any time through your account settings or by contacting our team.
Privacy Policy Update
Winnow44 reserves the right to update this privacy policy from time to time to reflect changes in our data practices or applicable legal requirements. Any material changes will be communicated to users via in-platform notifications or email before they take effect. Continued use of the platform after such changes constitutes acceptance of the updated policy.
Contact the winnow44 Team
For any privacy or data protection enquiries, requests, or complaints, you may contact us by email at: [email protected]. We aim to respond within 48 business hours. You may also visit our FAQ page for answers to frequently asked questions about privacy and your account.